At Swadaara, we celebrate and protect the rich heritage of authentic handloom craftsmanship, and we bring that same commitment to protecting your personal information. This Privacy Policy outlines how we collect, utilize, and safeguard your data when you visit our website, explore our heritage weaves, or make a purchase. By interacting with our platform, you acknowledge and agree to the guidelines detailed below.
1. Collection and Use of Personal Information
When you purchase a handloom saree or create an account with Swadaara, we collect the necessary personal data you share with us as part of the transaction process. This includes your name, shipping address, billing address, contact number, and email address.
While you browse our collection, our system automatically gathers your computer’s internet protocol (IP) address to deliver diagnostic information regarding your operational system and browser type, ensuring a smooth digital experience.
Marketing and Updates: With your prior permission, we may share updates concerning our artisan collections, new drape arrivals, or exclusive stories from the looms. We reserve the authority to contact you via Call, SMS, Email, or WhatsApp to share order updates, logistics statuses, or promotional initiatives, even if your contact number is cataloged under a National Do Not Disturb (DND) registry.
2. Customer Consent
How do you secure my consent?
When you provide personal details to process an online payment, authorize your credit/debit profiles, configure a shipping address, or initiate an item return/exchange, it is implied that you consent to our collection and usage of that specific data for that direct operational reason alone.
If your details are required for secondary marketing actions, we will present an explicit opportunity to provide affirmative consent or actively decline the engagement.
How do I withdraw my active consent?
If you choose to alter your subscription choices or wish to withdraw your permission for the collection and processing of your data, you can inform us at any point by sending an email to swadaara@gmail.com
3. E-Commerce Architecture (WooCommerce)
Our online store is deployed on the WooCommerce open-source e-commerce ecosystem. This toolkit provides the digital shopping system allowing us to showcase and deliver our handwoven products securely to you.
Your data is securely indexed via our internal databases and the primary WooCommerce application stack. We enforce strict data storage practices on secure hosting architectures equipped with industry-standard web application firewalls.
4. Payment Gateway Integration (Razorpay / PhonePe)
To provide secure checkout sessions, we process financial routing using Razorpay or PhonePe as our primary payment partner.
- Your financial tokens and payment properties are entirely encrypted under the Payment Card Industry Data Security Standard (PCI-DSS) protocols during validation.
- Transaction data is retained only for the duration required to clear the payment settlement. Upon completion, transactional tokens are cleared out of our persistent databases.
- Every integrated payment mechanism complies with modern PCI-DSS standards maintained by the PCI Security Standards Council - a collective effort backed by networks like Visa, MasterCard, and American Express.
5. Third-Party Solutions and Integrations
Generally, the third-party logistical operators and operational systems we deploy will safely process, collect, and handle your parameters only to the precise limits required to fulfill services (such as delivering your handloom sarees via our shipping partners).
However, specific integrated systems, notably payment infrastructure providers (like Razorpay), maintain distinct privacy matrices. We suggest reviewing their dedicated documentation to understand the ways your financial properties are processed.
Once you exit our online store or transfer out to external platforms, you are instantly governed by the legal framework of those respective platforms rather than Swadaara’s internal policies.
6. Security Engineering
To preserve your structural privacy, we adapt highly protective web security measures and stick closely to verified industry frameworks to minimize any unauthorized data access, modifications, distribution, or accidental loss.
Sensitive data points are fully protected using Secure Socket Layer (SSL) certificates and standard cryptographic schemes. While no approach to digital web transfers can assure absolute security, we adopt and track all baseline PCI-DSS protocols closely.
7. Cookie Framework
We deploy cookies to enhance your journey through our artisan catalog, track digital traffic streams, and remember items placed within your shopping bag. This involves temporary session cookies alongside long-term cookies to adjust interface performance. You can turn off cookie permissions in your browser control panel, though doing so might limit access to various checkout features.
8. Legal Age of Consent
By using this website, you verify that you have attained at least the age of majority within your state, territory, or province of residence, or that you give your explicit consent to permit your minor dependents to access this storefront.
9. Framework Structural Changes
We preserve the freedom to amend and modify this Privacy Policy as our business practices scale. Updates take formal effect right when they are committed to the public website layout. If critical adjustments occur, a prominent alert will be flagged on this page to detail the modifications.
10. Customer Support & Grievance Contact
If you want to view, adjust, correct, or scrub any personal profiles indexed in our storage systems, or if you want to log a support ticket, please approach our designated Grievance Team:
- Email: swadaara@gmail.com
- Phone/WhatsApp: +91 – 99003 92316
